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Recording and transcripts

On Business and Scale, calls can be recorded. The other person hears that the call may be recorded before you are connected, and the recording is kept with the call.

Open call intelligence

A recorded call, answered by a teammate, with its transcript by speaker.

How to set it up

  1. Switch recording on

    Settings, Automations, Call intelligence, Record calls.

  2. Find a recording

    Open the conversation in your inbox. The recording plays on the call it belongs to.

  3. Read the transcript

    Transcripts by speaker and short AI notes appear a few minutes after the call. Both are in beta.