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Guides, CallsBeta

Business hours and call flow

Decide what happens to a call: ring the team, then a mobile you choose if nobody answers, then voicemail. Outside your hours, calls can go straight to voicemail.

Open call flow

Settings, Number, Call flow: an incoming call checks the schedule, rings the team, then goes to voicemail; a fallback phone below.

How to set it up

  1. Set your hours

    Settings, Number, Business hours. Pick the days and times, and the time zone they are in.

  2. Choose a flow

    Settings, Number, Call flow. Start from a template (team, then voicemail; team, then a mobile; or by business hours) and add a fallback phone if you want one.

  3. Publish

    Publish flow checks it and switches it on. The preview above shows exactly what a caller goes through.

  • Voicemail

    Up to three minutes, kept with the call in your inbox, transcribed on Business. In beta.